Posts by ‘Angeline Baty’

Strategies for Identifying Customer Needs

Research helps the marketing team meet customer needs.

Sometimes, in business, going back to the basics is the most effective strategy in handling a matter. This can be applied to providing superior customer service and becoming adept at identifying customer needs. The objective of identifying customer needs is to encourage quality customer satisfaction and build customer loyalty.

Working to identify your customers’ needs is important because people essentially remain the same and they have the same basic needs. Unfortunately, having business goals and strategies related to providing an excellent customer service experience is not enough. . It isn’t even enough to have a philosophy of service excellence. While these are foundations, service is about interactions and execution. Every employee is responsible for how they manage interactions with customers (both internal and external) and this includes identifying needs.

How would you know your customers’ needs? Of course, the best way of doing this is by actively listening to their demands. To be effective, you need to hear what is being said AND understand emotions. Emotion is interpreted through tone, voice inflection, body language, and your own intuition (gut feeling).

Another way of knowing your customers’ needs is by checking out customer complaints. Complaints are opportunities for your business to learn what our customers expect from you (their perceptions).

To learn more strategies for identifying customer needs, read this:

Get your business insurance right

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Whether you are retailer, wholesaler, or a service provider, you are continuously driven to make your business grow and become successful. And because risks are inevitable in life and more especially in business, you need to do something to become prepared for these risks. You need a leading insurance agency that has especially good relations with the leading insurance companies so that you will be provided with an optimum business policy.

Protect your business by working with a reputable insurance company. Business owners, managers and overseers need to be assured that they have the insurance coverage that shields the operation that they’ve worked for a very long time to build.

A reputable independent agency can provide you with excellent protection in a policy – one that’s backed by an insurance company with the experience that comes with years and years in the industry, an insurance company that also has the local resources, who can offer competitively low quotes and discounts on bundling.

With the right policy, all your business insurance concerns will be addressed by an all-encompassing resolution; a qualified independent insurance agency will talk to you about all these. The right agency will make the entire process easy. They’ll take the time to explain any issues and to make you understand exactly what you need. They’ll put in the effort to make sure you understand the ins and outs of your policy as well.

Read this article to learn more about getting the right business insurance:

These training programs can help you with office productivity

When it comes to office productivity, there is always a lot of talk. It is certainly something that every business owner and manager talks about, and it is also something on which you should concentrate. However, aside from all of the talk about being productive at the office, you should know exactly what to do on you can boost your office productivity.

Your time management is one thing you should be concerned. You want to maximise the time that you have in your office and you don’t want to waste that precious time if you want to be productive. So, know all the factors that can help you when it comes to time management. In addition, you should also know about the concept of being organised.

Normally, an office that appears to be organized usually is inhabited by an organized worker. If a person makes it a point to have everything in the right place in the office, it is obvious that there is a priority put on being productive.

Another way to improve your workplace’s productivity is by developing a solid communication. When you communicate effectively, you r team can work efficiently with errors minimised. Hence, become more productive.

Luckily, technology and the advent of the internet have helped business owners in boosting the productivity of their employees. If you want to know the training programs that can help you with office productivity, you should read the article published by Business Insider Australia.

Click this link to read the full article:

Regardless of age, everyone needs Quality Financial Services in Perth

Do you think you are already old and have been left out for a financial planning? Or do you think you are too young to start planning for your future? If you think that you are either too old or too young to start your financial planning, think again.

Quality Financial Services in Perth

The truth is sound financial planning is very important no matter what stage you have reached in your life. Successful financial planning doesn’t have to be complicated as it sounds. You can hire a Perth based financial services provider Baggetta to guide you with the process every single step along the way.

What is financial planning? Basically, this important process is all about lifestyle. It’s about protecting the lifestyle your currently enjoy, for yourself and your loved ones; and at the same time, it’s also about planning for the lifestyle you want to enjoy in the future. However, your financial priorities changes as your circumstances change as you progress in life. That’s the reason why you need financial planning services to review your financial plan regularly to ensure that it still suits your needs.

If you are young, free, and single, you are probably more interested in having fun and enjoying life than you are in the financial planning. Well, it is true that everyone should enjoy life and have fun with your family and friends. However, small financial planning steps taken at this time will make a huge difference to you in the future.

For those who already have grown up children, now is the right time to concentrate on your own financial planning, especially to plan for your retirement. In life, time can’t be turned back so it is important that you plan to be financially independent sooner rather than later so that you can choose to give up work and start doing all the things you want to do while you’re still young and fit enough to be able to enjoy them.

Therefore, whatever your age or current financial condition is, it is important to hire a financial expert and plan for you financial future.

All About Video Production in Perth

Video Production Perth

A business organisation that aims to produce more sales, training employees, and telling the world about its product or service can take advantage of video productions.

Video presentations can be shown to a large group of individuals or viewed privately by one person. Many businesses and industries have been using industrial films and videos for many years. As production costs have dropped, video production has become even more widely used for small businesses.

Today, small businesses can use video to improve their bottom line. In Perth, there are companies like Boogie Monster that offer affordable video production services for small businesses. (You may visit their website at for more details.) But before launching a video production, a little knowledge will help in the overall process and help achieve an effective and useful video presentation.

The length it takes to produce a video depends on complexity, but often about a month. Working with a good video production firm can assure you timeliness as they know how to work with deadlines. They already have enough experience working round the clock just to meet their clients’ needs.

For small organisation that has small budget, you can choose the most economical form of video production which is the voice-over type video. Sometimes, this type of production can make double a budget, but produces very effective presentations. A good, professional voice is essential for the voice over. The more expensive video type is interactive/acting on-camera.

Video production in Perth is popular, so if you haven’t used videos to market your product or service, you better start doing it today.

The Importance of Commercial Fridge Repair

When working the way it should, a refrigerator is a great appliance whether for your home or business. Refrigerators normally emanates a gentle humming sound, but if you can hear croaks, groans, creaks, and generally is a noisy nuisance, then you should immediately call a commercial fridge repair expert to help you.

commercial fridge repairCalling a licensed commercial refrigerator repair service like is a good way of ensuring that you’ll get a service that is done right and without any inconvenience to you. They are expert in this service and they know how to detect the issue of your unit even by just hearing the noise and can fix your unit and prevent possible bigger problems.

Refrigerator noises can be an indication of a faulty appliance. As soon as you notice such noise, the best action you can do is to call an expert to get the job done. In Perth, there are plenty of companies offering commercial refrigerator repair services. However, you need to be careful in picking because there are some out there that are not licensed.

A good repairman will not only help you fix your refrigerator but he can also take immediate actions to prevent future issues. Thus, you need to spend some time on doing some research about your options so that you will be able to choose the best one that can give you the best value of your money.

Facts about Commercial Refrigeration in Perth

Commercial refrigeration appliances like Perth commercial fridges and freezers are very important machines for many different types of business. They are one of the most effective and most efficient innovations as far as businesses in the food and beverage retail industry is concerned.

Commercial Refrigeration PerthIf you’re a businessman who runs a restaurant, a bar, a convenience store, or a care, then you will always need your products cold or freezing in order to keep your customers satisfied. Furthermore, you will need to keep them in a certain temperature at all times to keep them fresh and free from contaminants. Therefore, you need refrigeration devices for your business.

Commercial refrigeration involves fridges, chillers, ice makers and other cooling equipment that are used in preserving food products or pharmaceutical products like antibiotics. These products are very important and without them, your business will surely fail.

For a business, reducing the expenses is very important. And if any of these appliances get broken, buying a new one is always the last option for businessmen. Therefore, you will need a good team of Perth commercial refrigeration experts that can do the refrigeration repairs and maintenance services even if they’re not the ones who supplied the appliance to you.

Commercial Cleaning Services in Perth

If you are running a business in Perth, then you are pretty well aware of the fact that there are many commercial cleaning services available in the city. Some cleaning companies like commercial cleaning services – Southern Cross Cleaning ( specific kind of cleaning services. However, it is likely some are not aware about the certain cleaning services these companies are offering.

commercial cleaning services - Southern Cross Cleaning.So before choosing and hiring a cleaning company, know which company provide the best service and of course know what kind of services you need. Aside from office cleaning, these companies can also clean commercial establishments such as restaurants, bars, clubs, hotels and more. They can give you housekeeping jobs on daily basis or depending on the cleaning on daily basis or as suited to your business’ requirements. Some of these cleaners also specialise in specific tasks like carpet cleaning, window cleaning or other kinds of specialised jobs.

Commercial cleaning companies in Perth offer cleaning solutions for both internal and external of your building. Cleaning companies generally hire their staff with excellent skills and are well trained. These cleaners are trained with the best cleaning techniques and methods, and educated to maintain the safety and health standards while performing their duties. Thus, you will receive services that are effective as well as easy on your pockets.

Perth Bathroom Designs: Helpful Guidelines

Homeowners are always searching for ways on how to make their houses beautiful. Renovating any room in your home is obviously not an easy procedure. Aside from being a time-consuming task, it is also very stressful and more importantly expensive.

Perth bathroom designs

However despite the disruption, the stress, and the amount of money you spent for the project, you will realise that it will have all been worth the effort once you stepped into the newly refurbished room especially if you use the service of a trusted bathroom contractor like Smart Style Bathrooms.

Your bathroom is one of the key rooms in your home. It is also one of the most visited areas in your house whether by your family members or by your visitors. Thus, it is also the main area that is inevitably to be updated and modernised every now and then so that your home will always be along with the trends — what you need is a bathroom renovation.

What are the advantages of having a well-designed bathroom?

Having a beautiful and modern designed bathroom means a lot of thing to a homeowner. For most of us, the bathroom is the place where we start our long busy day so it is right to make it marvellous and as comfortable as possible. You can add fixtures and accessories that can help you feel relaxed such as lighting, candles, and scents.

Another advantage of refurbishing your bathroom is that it adds to the overall marketing value of your residential property. Just like your swimming pool, property buyers also look at the aesthetics of your bathroom/s. The more modernised and more properly designed these areas are, they more they become interested to your home and thus it earns more market value.

Things to consider before coming up with a plan regarding your bathroom designs

Before the start of the design process, there are several factors that you need to consider. These factors are needed to be settled early to ensure that there will be no underlying issues afterwards:

–          The amount of space you need

–          The bathroom fixtures you want to include

–          The type and designs of cabinets, bathtub, and lighting

–          The overall theme of the bathroom whether it’s con temporary, traditional, or futuristic

After you decide on these factors, you can sit down with your chosen bathroom designer and work with a realistic budget. Ask yourself and determine how much you are able to afford for the project.

The new design of your bathroom should not only be attractive, but comfortable at the same time. Bathroom renovation is an excellent way in making your home more appealing for your family, for your visitors, and for the potential buyers.


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How to make a business plan

Every business, having a business plan is very essential. It serves as its calling card because it allows you to see your business through your investor’s eyes. What is a business plan? It is a plan of your business; the way you communicate to your customers, the way you market, sell and operate your business.

Your business plan is an important tool you can use to present the concept of your business in a manner wherein others can understand. It is the key to long term success for new and old businesses.

If you want to learn how to make a business plan for your business, you can check out the link below: